CUSTOMER SUPPORT
Because our goal is to prioritize human interactions.
If you can’t find an answer to your question in the below FAQs, please contact our support client team.
FAQs
Frequently Asked Questions
What are the prep recommendations (volume / concentration) ?
Sequencing different types of samples requires appropriate preparation. You will find our recommendations in the description of each product.
Plasmid | Amplicon | Genome | CRISPR construct | Sanger
What tool can I use to visualize my sequencing results ?
We provide datas which can be easily seen and analysed on free software.
- To view, align and assemble long reads, short reads and Sanger reads : UGENE
- To view Sanger chromatogram : CHROMASEQ
- To View, annotate & share all type of reads : SNAGENE VIEWER
- To view reads alignment on a reference : TABLET
How to determine the concentration of my sample ?
We recommend using a Qubit fluorometer to quantify your DNA.
Low molecular weight, incorrectly quantified, and/or contaminated input samples can have a significant impact on the sequencing performance.
I don't have prepaid labels, can I still ask for sequencing ?
Prepaid labels can be purchased to be used whenever you need to. If you didn’t order them first, you still can ask for a sequencing by uploading a purchase order for the number of samples you want to sequencing when you place your order online.
How to order ?
Find our SMART guides in this section to see our recommendations and how to place an order online.
Long-Read SMART Sequencing Guide
Sanger Sequencing Guide
Free Universal Primers (Sanger)
Sample Sheet (Sanger)
This sample sheet needs to be filled with all your samples informations and uploaded online everytime you place an order.
Sample Sheet (Long Read)
This sample sheet needs to be filled with all your samples informations and uploaded online everytime you place an order.
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