1.SMARTLife Biosciences general terms & conditions
These terms and conditions are part of all offers and contracts which are closed with “SMARTLife Biosciences SAS” (hereinafter referred to collectively as “SL” or “Seller”). Divergent agreements or conflicting terms and conditions of the customer (hereinafter referred to as “buyer”) are only valid if they are confirmed by us in writing. This also applies to telephone orders or those orders that come about through transmission of samples. A contract subject to these conditions is concluded by acceptance of an order by SMARTLife Biosciences. An order accorded to SMARTLife Biosciences is either accepted by SMARTLife Biosciences if a) SMARTLife Biosciences executes the order (in this case, a written confirmation by SMARTLife Biosciences is not required) or b) SMARTLife Biosciences accepted the order in writing. Orders may include products and / or services.
2. Contract Award
Orders are considered accepted after written order confirmation or by handover or deposit the samples or shipping the samples to SMARTLife Biosciences. Changes in the scope of the contract require written confirmation by us and are only possible if the order is not yet in production.
3. Prices and Payment Conditions
- Unless the order confirmation does not state otherwise, our prices are “ex works”. All additional costs and expenses (for example, those incurred by the seller in connection with the contract, especially shipping costs) are borne by the customer. The statutory VAT is not included in our prices; it will be shown separately in the statutory amount on the day of invoicing on the invoice.
- Invoices are transferred with the goods to the delivery address. Invoices are payable within 30 days net. Payments are valid only to the extent as we can freely dispose of the provided amount at a bank. In case of default, we reserve the right to charge default interest in the amount of 2% above the discount rate of the National Bank, at least however a fee of EUR 30.00 is charged. Deductions or the retention of due invoice amounts are also in the case of complaints not permitted.
- If at the customer’s request an invoice must be re-issued, the seller is entitled to an administrative fee of up to EUR 30.00. This does not apply for corrections due to errors in the invoicing.
- The Seller reserves the right to change the prices and specifications of Products and Services at all times without notice in the case of unavailability of raw materials or to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller such as, without limitation, any foreign exchange fluctuation, currency regulation, increase in the costs of labor, materials or other costs of manufacture, or modification of applicable laws. Such changes shall be applicable to any order placed after the initial appearance of said changes on the Seller’s website.
4. Delivery Terms
Delivery is as soon as possible. A partial delivery is permitted; each partial delivery is considered a separate business.
The risk passes over to the customer at the handover to the transport company. We cannot assume any liability for the delivery time of the transport company.
5. Samples storage and data storage
Customers samples are stored for 7 days after samples arrival in our laboratory. Unless special term defined in contractual agreement, customers samples are discarded after 7 days.
Information provided by the customers and data produced by SMARTLife Biosciences remain the exclusive property of SMARTLIfe Biosciences’s customers. SMARTLife Biosciences is not authorized to utilize the information or the results delivered. Results are stored securely for a time period of 1 month at SMARTLife Biosciences. After 1 month, SMARTLife Biosciences is entitled to delete the data delivered to its customer, unless special terms and conditions are defined in a contractual agreement.
6. Warranty and Liability
- The use of our products. The use of our products is permitted only in research. The products are not approved for use in diagnostics or as a medicament. Our products are manufactured according to processes. The use of our products may touch rights of third parties. The resale of our products shall remain reserved.
- Warranty. Defects must be notified in written form within 48 hours after gaining knowledge of the defect. We reserve the right to rework or replace one time over. The right to complain expires in any case, one months after receipt of the goods. We are not liable for damage caused by improper or inappropriate use of our products. We are not liable for consequential damages, particularly not in an incorrect sequence, or modification of the property of a product, unless there is gross negligence.
- Design of sequences. Sequences designed by us free of charge are regarded as our intellectual property and may not be used for commercial purposes (e.g. kits). Until publication they must not be disclosed to third parties and must not be ordered from other suppliers.
7. Limitation of Liability
The seller is liable only for damages caused by an intentional or grossly negligent breach of duty of its legal representatives or agents. The risk passes over to the customer at the handover to the transport company.
8. Confidentiality and Processing of Customer Data
The buyer agrees that the data contained in the contractual relationship and our services are stored.
We are committed to maintain strict silence about orders placed.
9. Applicable Law / Jurisdiction
The appearance of these general terms and conditions, renders earlier general terms and conditions invalid. Through each order, the buyer recognizes all points of these terms and conditions. These as well as the contracts that are closed due to the present terms and conditions are subject to the relevant national legislations in which Smartlife Biosciences company is located.
For all disputes arising from the contractual relationship the place of jurisdiction is:
Marseille, France for SMARTLife Biosciences France SAS.